In August 2025, NextEra Energy Services acquired ENGIE Power & Gas LLC’s (“EPG”) natural gas supply business. You should have received a notification from EPG regarding NextEra Energy Services’ acquisition of your natural gas supply contract. This means that NextEra Energy Services is now your natural gas supplier. This page explains the transition process and the additional steps that our newly transferred customers may need to take for their natural gas supply.
We are transitioning EPG’s natural gas customers to NextEra Energy Services. Our goal is to make the process as easy as possible for our customers.
NextEra Energy Services customers have the opportunity to leverage the full suite of capabilities of our organization, which include energy supply, renewables, efficiency solutions and an established track record of implementing those solutions effectively and efficiently.
If your account is in Maryland, New Jersey, New York, Ohio or Pennsylvania, your account has been assigned to our affiliate, New Wave Energy. Click here for more information.
If you only receive your natural gas invoice from your utility, you will continue to receive your natural gas invoices from them with no action needed on your part and no interruption in service of any kind.
If you were receiving your natural gas supply invoices directly from EPG, please note you will now receive invoices from NextEra Energy Services. Once you receive your first NextEra Energy Services invoice, you will have the option to pay either by check or wire.
The NextEra Energy Services Customer Portal gives customers access to PDF versions of their current and previous NextEra Energy Services invoices. To access the customer portal, submit a request to NaturalGasMidwest@nexteraenergy.com.
Reach out to your dedicated account representative with any questions or to discuss how your energy strategy is aligned with the current market trends.
NextEra Energy Services will always represent our customers’ interests in working to deliver the best energy solutions.
If a customer’s renewal takes place during the transition period, we will continue to provide competitive pricing and high levels of service.
There is no impact to customers who are currently being supplied by EPG. The contract will remain unchanged, and NextEra Energy Services will continue to provide superior customer service throughout the length of your current contract.
The timing of when your service transitions to NextEra Energy Services depends on your utility service area.
If you receive your natural gas supply invoice from the utility, you will continue receiving your invoices from the utility. You will see “NextEra Energy Services” listed as your new supplier after we switch your service.
If you were receiving your natural gas supply invoice from EPG, we will begin sending you invoices and our new billing information when we switch your service. We expect to start switching over our first group of customers starting Oct. 1, 2025.
If you think you should have received a notification letter, please contact customer service:
NextEra Energy Services
Phone 630-955-1500
Monday - Friday: 8:00 am - 5:00 pm CT
If your account is in Maryland, New Jersey, New York, Ohio, or Pennsylvania, please visit https://newwaveenergy.com/engie-gas or contact our affiliate:
New Wave Energy
Phone 855-998-9283
Monday – Friday: 9 a.m. – 5 p.m. ET
Please contact ENGIE Power & Gas LLC at 855-327-6937 or EPG.CustomerCare@engie.com.
By transitioning to NextEra Energy Services, you will have the opportunity to leverage the full suite of capabilities of the organization, which include electricity supply, renewables, efficiency solutions and an established track record of implementing those solutions effectively and efficiently. Customers also may feel an increased sense of security in doing business with a company that has deep ties to a nationally recognized parent company, such as NextEra Energy.
Our customer support information has changed to:
NextEra Energy Services
850 E. Diehl Road, Suite 142
Naperville, IL 60563
Phone 630-955-1500
Monday - Friday: 8:00 am - 5:00 pm CT
Email: NaturalGasMidwest@nexteraenergy.com
Please complete the form below and mark the "Request W-9 Form" checkbox or email our customer service team at NaturalGasMidwest@nexteraenergy.com.
Please note that the address on our W-9 is different from our remittance address. Please mail payments to the remittance address listed in the Payment Options section above, not the address listed on our W-9. Please include your billing account number and invoice number on your check
If you have any questions, please refer to the FAQs or please feel free to contact us.
NextEra Energy Services
630-955-1500
Monday - Friday
8:00 am - 5:00 pm CT
Commodity services conducted within the greater Northeast, TX, FL, and IL territories are conducted through regional affiliate brands; including but not limited to NextEra Energy Services, LLC, Gexa Energy, LP and Frontier Utilities, LLC. Gexa Energy, LP #10027, Frontier Utilities, LLC #10169, NextEra Energy Services, LLC: CT, #1383; D.C., #14227; DE, #08-127; IL, #06-0776; ME, #2005- 132; MD, #IR-966; MA, #CS-046; NH, #12-145; NJ, #ESL-0014; NY; OH, #08-145(1); PA ,#A-2008-2060044; RI, 3 D-96-6 (M3). For questions on specific licensing please contact us directly.
