About Competitive Markets

What is a competitive market?

For many years, the electricity market in your state was regulated, which meant that consumers did not have the option to choose their electricity supplier. In a competitive market, multiple companies compete for customers in the areas they serve. Instead of having to accept the prices, the plan options and the service of your area’s one-and-only supplier, you can compare companies and select the one that best meets your needs.

What's the difference between my "electricity supplier" and my "local distribution company"?

Your electricity supplier is responsible for obtaining the electricity for your home. Your local distribution company—also called a utility company—is responsible for delivering the electricity to your home. Each month your local distribution company sends you a bill that includes your supplier’s electricity supply charge. 

Will my service be interrupted if I changed suppliers?

No. If you decide to change suppliers, you will not see interruption in your home’s electricity service; your same local distribution company will continue delivering the electricity to your home.

What happens if my supplier stops offering service in this area?

Each area has a designated supplier who agrees to accept the customers of any company that stops providing service. Should your supplier stop serving your area for any reason, you would automatically be switched to that supplier, and you would then have the choice to stay with that supplier or select a different one.

Where can I go if I have further questions about competitive markets?

Each state has its own commission dedicated to overseeing its electricity market; for more information, please visit your state agency’s website.

Washington DC: DC Public Service Commission

Delaware: Delaware Public Service Commission

Maryland: Maryland Public Service Commission

New Jersey: New Jersey Board of Public Utilities

Pennsylvania: Pennsylvania Public Utility Commission

New Hampshire: New Hampshire Public Utilities Commission

Choosing your Electricity Supplier

What factors should I consider when choosing a supplier?

As you review the suppliers who offer service in your area, make sure you keep the following questions in mind:

  • What plan options does this supplier offer?
  • How good is their customer service?

What's the actual cost of their plans?

Make sure you read the fine print. Some companies may offer a very low price per kilowatt hour (See "What does 'price per kilowatt hour mean?" below), but also charge monthly customer fees. If you have any questions about the company’s pricing, call their customer service line.

Do they offer renewable energy plans?

If reducing your carbon footprint is a priority for you, choose a supplier that offers renewable options. 

How can I be sure my new supplier will deliver a constant supply of power to my home?

Since your local distribution company is responsible for the delivery of electricity to your home; your choice of electricity supplier will not affect the reliability of your home’s electricity supply.

Switching to NextEra Energy Services

Where does NextEra Energy Services provide service?

NextEra Energy Services provides electricity to residential customers across Pennsylvania, New Jersey, Maryland, Delaware, Washington, D.C and New Hampshire.

Will I need to tell my current provider I'm switching?

Break-ups are never fun, so we take care of this one for you—no need to contact your current supplier.

How do I sign-up for NextEra Energy Services?

You can sign up for electricity services with NextEra Energy Services by calling customer service at (855) 262-3596, or click here to enroll online

If I'm currently under contract with another supplier, can I still switch to NextEra Energy Services?

Some suppliers charge early termination or other fees if you switch. Check your current plan’s Terms of Service to determine whether these fees would apply.

What fees will I have to pay if I switch suppliers?

There are no enrollment or connection fees when you sign up with NextEra Energy Services. Based on your credit score, you may be required to put down a deposit upon enrollment. (See “Will I have to pay a deposit?” below.)

Will I have to pay a deposit?

Depending on the results of the credit inquiry, a deposit may or may not be required to begin electricity service; if one is needed, we’ll let you know immediately. 

Will switching suppliers affect my credit report?

Although we may require a credit inquiry as part of the enrollment process, it will not impact your credit score.

How long will it take for my new service to begin?

Your new service will begin in 1-2 billing cycles, depending on the date you enrolled and on your meter read date.

Will my bill change?

You will continue to receive a bill from your utility company each month. The only difference you will see is the NextEra Energy Services electricity rate, which is based on the plan you select during enrollment. 

About Renewable Energy

What is renewable energy?

Renewable energy converts natural sources like wind into electricity. Choosing a renewable electricity plan lets you do your part in preserving natural resources, reducing emissions and supporting a domestic industry that’s creating American jobs.

Your Electricty Service

Who do I call if I have an emergency or power outage?

Contact your local utility company to report emergencies or outages; you’ll find their phone number on your electricity bill or view a list of utility companies and their phone numbers here.