Starting June 1, you’ll begin seeing the NextEra Energy Services name on certain communications and documents. Our goal is to make this transition as seamless as possible while continuing to enhance customer experience.
As a NextEra Energy Services customer, you benefit from a leading competitive energy supplier backed by the NextEra Energy family of companies, bringing greater resources, scale and expertise. You also have access to comprehensive energy services and advanced technologies tailored to your needs, including customized energy management plans, such as retail electricity and natural gas solutions to help manage market volatility and reduce costs.
In most cases, no action is required. If any action is needed, we will provide clear instructions in advance.
Payment information will be provided by our accounting team. Please refer to your invoice and any bill insert for the most current instructions.
New Wave Energy is rebranding to NextEra Energy Services on June 1. Starting in June, you will begin receiving communications and invoices from NextEra Energy Services. By July, all customer bills will be from NextEra Energy Services (timing depends on your billing cycle).
This update is part of our ongoing work to enhance customer experience and provide more consistent communications and service.
As a NextEra Energy Services customer, you benefit from a leading competitive energy supplier backed by the NextEra Energy family of companies, bringing greater resources, scale and expertise. You also have access to comprehensive energy services and advanced technologies tailored to your needs, including customized energy management plans, such as retail electricity and natural gas solutions to help manage market volatility and reduce costs.
In most cases, no action is required. Some customers may need to update their invoice processing system to reflect the new company name and any updated payment/remittance information; we will provide the necessary information. If any additional action is needed, we will provide clear instructions in advance.
No. Your service continues as usual. Our goal is to make this transition as seamless as possible.
No. This rebrand does not change your pricing or contract terms.
Starting in June, you may notice the NextEra Energy Services name on invoices and related payment processing. By July, all customer bills will be from NextEra Energy Services (timing depends on your billing cycle). Please follow the instructions on your most recent invoice and any bill insert included with your statement.
Payment information will be provided by our accounting team. Please refer to your invoice and any bill insert for the most current instructions.
You may see updates to online experiences over time as we continue improving our processes and systems. If any action is needed, we will notify you and provide step-by-step instructions.
We will communicate important updates through email/letters, bill inserts and our website.
We will direct you to official contact information on your invoice and on our website. If you are unsure about a message, contact us using the phone number or email listed on your most recent invoice.
Please call 1-855-998-WAVE. If you are contacting us before the rebrand (June 1) and received a New Wave Energy communication, you may also email Support@nwaveenergy.com. You can also refer to the contact information listed on your most recent invoice/bill insert or visit the rebrand landing page for the most up-to-date information.
If you have any questions, please refer to the FAQs or please feel free to contact us.
Customer Service Phone: 1-855-998-WAVE
Hours: 8:00 am - 5:00 pm EST
If you’re ever unsure whether a message is legitimate, contact us using the phone number listed on your most recent invoice.
