NextEra Energy Services has been in the retail energy supply business for more than 20 years and serving residential and large business customers in more than 15 deregulated states. The depth and breadth of our solution offerings in the supply and renewables space allows our customers to rethink their energy strategy to achieve enterprise optimization. We are proud to be part of the NextEra Energy family of companies, the nation's largest energy infrastructure capital investor.
In 2024, NextEra Energy Services New York LLC (NextEra Energy Services) acquired Approved Energy II, LLC’s (Approved Energy) natural gas supply business. NextEra Energy Services will now be the natural gas supplier for Approved Energy’s retail natural gas customers. The acquisition has no impact on our customers’ current service. NextEra Energy Services will continue to provide superior customer service throughout the length of their agreement.
By transitioning to NextEra Energy Services, our customers will have the opportunity to leverage the full suite of capabilities of our organization, which include renewables, efficiency solutions and an established track record of implementing those solutions effectively and efficiently.
We are transitioning Approved Energy’s natural gas customers in New York and New Jersey to NextEra Energy Services. Our goal is to make the process as easy as possible for our customers.
You should have received a notification from Approved Energy regarding NextEra Energy Services’ acquisition of your contract. Our New York and New Jersey customers will be served by NextEra Energy Services, while our customers in Pennsylvania will be served by Frontier Utilities. Click here if you’re located in Pennsylvania.
Once you receive your first NextEra Energy Services bill, you will have the option to pay by check or online.
To pay online, you will need to create a new account on our Customer Portal. Click here for instructions on how to set up your Customer Portal account.
To pay by check, please remit payment to:
P.O. Box 24967, New York, NY 10087
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FAQ's
There is no impact to customers who are currently being supplied by Approved Energy. The contract will remain unchanged, and NextEra Energy Services will continue providing superior customer service throughout the agreement.
NextEra Energy Services does not intend to change any core business models and will always represent our customers’ interests in working to deliver the best energy solutions.
If a customer’s renewal takes place during the transition period, we will continue to provide competitive pricing. We assure you that you will continue to get competitive prices and high levels of service working with us.
Yes, if you receive your gas bills from your utility.
If you receive your bill from Approved Energy, you will start receiving your gas bills from NextEra Energy Services. The timing of when your service transitions to NextEra Energy Services will depend on your utility service area. Before we switch your service to NextEra Energy Services, you will receive a notification letter from Approved Energy.
Once you’ve received your NextEra Energy Services bill, you will have the option to send checks to our new P.O. Box or pay online.
To pay online, create a new account on our Customer Portal at nextera.esgglobal.net You will need your new account number as it appears on your NextEra Energy Services bill, your email address (must match the email address on our record) and the first five digits of your billing zip code.
Click on this link for the instructions on how to create your account.
If you would like to pay by check, please remit payment to:
P.O. Box 24967, New York, NY 10087
If you think you should have received a notification letter, please contact our customer service:
Phone: 917-969-5844
Monday - Friday: 8:00 am - 5:00 pm ET
Please contact Approved Energy at 833-256-3637 or customerservice@approvedenergy.com
Please contact Approved Energy at 833-256-3637 or customerservice@approvedenergy.com
Please contact Approved Energy at 833-256-3637 or customerservice@approvedenergy.com
By transitioning to NextEra Energy Services, Approved Energy customers will have the opportunity to leverage the full suite of capabilities of the organization, which include renewables, efficiency solutions and an established track record of implementing those solutions effectively and efficiently. Customers also may feel an increased sense of security in doing business with a company that has deep ties to a nationally recognized parent company, such as NextEra Energy.
Our customer support information has changed to:
Phone: 917-969-5844
Monday - Friday: 8:00 am - 5:00 pm ET
Email: NaturalGasNE@approvedenergy.com
NJ Address:
NextEra Energy Services
67A Mountain Blvd, Warren, NJ 07059
Corporate Address:
NextEra Energy Services
601 Travis, Suite 1400, Houston, TX 77002
Please complete the form below and mark the “Request W9 Form” checkbox.
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If you have any questions, please refer to the FAQs or please feel free to contact us.
Customer Service Information
917-969-5844
Monday - Friday
8:00 am - 5:00 pm ET
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Commodity services conducted within the greater Northeast, TX, FL, and IL territories are conducted through regional affiliate brands; including but not limited to NextEra Energy Services, LLC, Gexa Energy, LP and Frontier Utilities, LLC. Gexa Energy, LP #10027, Frontier Utilities, LLC #10169, NextEra Energy Services, LLC: CT, #1383; D.C., #14227; DE, #08-127; IL, #06-0776; ME, #2005- 132; MD, #IR-966; MA, #CS-046; NH, #12-145; NJ, #ESL-0014; NY; OH, #08-145(1); PA ,#A-2008-2060044; RI, 3 D-96-6 (M3). For questions on specific licensing please contact us directly.