NextEra Energy Services' Privacy Policy

Thank you for visiting the NextEra Energy Services (“NextEra Energy Services”) family of web sites. NextEra Energy Services operates through various legal entities to provide retail electricity and related services in states open to retail electric competition. Those NextEra Energy Services entities and affiliates (subject to change from time to time) are collectively referred to in this privacy policy as “NextEra Energy Services”, “we, “us” or “our”, and this website (including any other web sites operated, licensed or controlled by us, as this Site or any other such web sites may change from time to time) is referred to as the “Site” or the “NextEra Energy Services Site”. Information contained on this Site may refer generally to all NextEra Energy Services activities, or, as the context indicates, to specific jurisdictions or activities.

By using the NextEra Energy Services Site, you represent that you agree with our Privacy Policy and our Terms of Use, found elsewhere on the NextEra Energy Services Site. If you do not agree with our Privacy Policy or Terms of Use, please do not use the NextEra Energy Services Site.

We will provide individuals from whom we collect personal information from with a copy of our Privacy Policy upon request.

How We Protect Personal Information

We take reasonable efforts that are customarily used in our industry to maintain security and confidentiality by utilizing administrative, technical and physical safeguards in an effort to protect against unauthorized disclosure, use, alteration or destruction of any personal information you provide on this web site, which includes allowing access only to authorized individuals and destroying personal information that we decide not to retain in a manner designed to make it unreadable or indecipherable. Agents, contractors or partners of NextEra Energy Services who have access to our personal information in connection with providing services for NextEra Energy Services are required to keep the information confidential and are not permitted to use such personal information for any other purpose other than to carry out the services they are performing for NextEra Energy Services. We use secure socket layer technology to help keep the personal information you provide on this site secure.

Even though we maintain a secure website, we strongly encourage you to keep your user ID and password confidential. If for any reason whatsoever you feel your user ID and password have become compromised please contact us immediately.

How We Collect and Use Your Personal Information and Why We Collect It

If you choose to supply us with your personal information we will only use such information consistent with our policies regarding the establishment of service accounts, our Terms of Use and as described in this Privacy Policy. In connection with our efforts to better serve you, we may also share your personal information with our affiliates or with contractors, consultants and other third parties we have agreements with. As permitted, or required by applicable law or regulation, and as described in this Privacy Policy, we may use or disclose your personal information without providing prior notice or seeking additional consent from you.

Please note that certain personal information must be supplied in order to establish an account. We collect personal information in a number of ways, including via input into our Site, and via telephone. We may ask you to provide information including but not limited to your name, address, telephone number, e-mail address, social security number, government issued identification number, credit card number and facts about your energy use, your home, your age, gender, and family size. We use this information to provide service to you, to send you marketing or promotional material (including emails), and to invoice you for services provided. We also may combine your personal information with data supplied by third parties for these purposes. You may also be required to provide certain information when signing up for an account on our Site.

We also collect certain other information when you visit the Site, and may combine such information with personal information you provide us. This other information tells us such things as how many users visit our site and which pages they have chosen to access. This information also assists us with maintaining and designing a user friendly web site for you to enjoy. We collect this information through “cookie” and “web-beacon” technology as explained below.

This other information includes: 

  • click-stream data
  • HTTP protocol elements
  • search terms and
  • HTTP cookies
  • This data will be used for the following purposes: 
  • completion and support of the current activity
  • Web site and system administration and
  • research and development

To assist customers with technical problems, we also may collect local Web configuration information, including: 

  • browser type
  • operating system and
  • browser settings.

In addition, our web servers automatically collect information about your computer when you visit our website. This information may include the type of browser software you use, the operating system you’re running, the IP address assigned to your computer or Internet connection, your internet service provider (ISP), the referring and exit pages, the date and time you used our site. We may combine such information with personal information you have previously provided, and our technical staff may also use this information to assist customers with technical problems.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in this Privacy Policy. If our information practices change at some time in the future, we will post the policy changes to our Web site to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at our web site periodically.

Sweepstakes, Contests, and Other Promotions

We may offer sweepstakes, contests, or other promotions on one of our sites, on an online or mobile application operated by us, or at various live events or locations. If you enter a sweepstakes, contest, or other promotion, we may ask you to provide information about yourself (such as your name, phone number, address, date of birth, and email address). We will need this information to confirm and validate your entry, and to contact you if you win. We may also use this information for marketing purposes, including sending you messages about upcoming sweepstakes, contests, and promotions. We may also use this information to send you information about products, services, and sales offers that we think may be of interest to you. Additionally, we may use this information to conduct research on entrants’ demographics, interests, and behavior, to analyze traffic patterns, and for other analytic purposes. We may share this information with our affiliates, contractors, consultants and other third parties we have agreements with and with any co-sponsor of the sweepstakes, contest, or promotion.

If there is a co-sponsor, then we will provide the co-sponsor’s name(s) in the official rules or terms and conditions. We may also share this information with shipping or fulfillment companies or other third-party service providers that help administer our sites, applications, or promotions (for example, by conducting drawings or delivering prizes to winners). We may also disclose this information in accordance with the Confidentiality section of this Privacy Policy. To the extent permitted by applicable law, we may combine this information with other information, including personally identifiable information, that we have collected about you and may share the combined information as described in this paragraph.

If you use a social media site, app, or tool to enter one of our sweepstakes, contests, or promotions, then that social media company may collect information about you based on such use in accordance with its own privacy policy, which we do not control. If you do not want us to collect the information requested on the entry form, or do not want us to provide entry information to our affiliates or co-sponsor(s), please do not enter the sweepstakes, contest, or promotion.

Cookies and Web Beacons

We use browser cookies and Web Beacons (a.k.a. “clear GIFs”, or “Web Bugs”) to enhance your online experience and make your use of the Site more efficient. Browser cookies are bits of text that are placed on your computer’s hard drive when you visit certain web sites. We utilize browser cookies to tell us, for example, whether you’ve visited any of our sites before or if you’re a new visitor.

Browser cookies may enhance your online experience by saving your preferences while you are visiting a particular site. You can find information on how to adjust your cookie preferences at your browser’s support website. Certain online service processes are available to residential and business customers. These processes require the use of cookies to be fully operational. If you reject all cookies, you will not be able to use our online applications. Other information on the Web Site, however, still may be accessed.

We also use  a software technology called Web Beacons to help us better manage content on our site by informing us what content is effective.  Web Beacons are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users.  Unlike cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence.

Confidentiality

We do not knowingly reveal any personal information that is provided by our customers through the Site to any third parties except as provided in this Privacy Policy, when requested to do so by a governmental agency having jurisdiction, by a court of competent jurisdiction or other operation of law, or when we believe that disclosure is necessary or appropriate to prevent physical harm or financial loss in connection with an investigation of suspected or actual illegal activity. All personal information provided by customers using our online forms is kept secure, in accordance with legal requirements and practices customarily used in our industry, in an effort to prevent unauthorized use of personal information.

We reserve the right to transfer any information we have about you in the event we sell or transfer all or a portion of our business or assets. Should such a sale or transfer occur, we will use reasonable efforts to direct the transferee to use the personal information you have provided through this web site in a manner that is consistent with this Privacy Policy.

Questionnaires and Surveys

On some occasions upon entering the Site you may be asked to complete either an on-line survey or questionnaire. These surveys and questionnaires may deal with your opinions, attitudes, interests, and more generally your activities on-line. Any personal information gathered from your participation in questionnaires or surveys through our Site may be kept and utilized in a manner that is consistent with this Privacy Policy.

Review of and Changes to Your Personal Information

You may review or change some of the personal information you have provided to us. Some account information, including without limitation the service address and the account holder name, may not be changed.

If you need to correct or update your personal information provided to us, contact us toll-free at 866-961-9399.

NextEra Energy Services Advertisements

We may send out periodic e-mails informing customers of offers related to a service they requested. Individuals who do not wish to receive NextEra Energy Services promotional e-mails on new products and services may contact NextEra Energy Services at unsubscribe@nexteraenergyservices.com. Customers may not be able to choose to unsubscribe to certain mailings, to the extent the mailings are considered an essential service or required communication.

Children May Not Use the NextEra Energy Services Website

Our Site is intended to be used by adults only, and is not directed towards children under the age of eighteen. If you are under eighteen, you are not eligible to use the NextEra Energy Services Site. If you believe that we have collected personal information from children under the age of eighteen, please notify us immediately so that we may take steps to eliminate such information.

A Warning About E-mail That We Send; A Warning About "Phishing"

We may send you e-mails from time to time to provide you with energy-saving ideas and other useful information, updates regarding our services, and special offers (whether available directly from NextEra Energy Services or from one or more of our business partners). Also, we may from time to time call the phone number associated with your account.

We will not send you an e-mail asking you to reply by sending personal or account information, or threatening to disconnect or close your account unless you provide personal or account information. If you receive such an email it may be an attempted identity theft that is commonly called “phishing”. If you are concerned about clicking links provided within an e-mail sent by NextEra Energy Services, we strongly recommend that you open your web browser and manually input the address for our web site. Doing so will ensure that you do not open some third-party web site disguised to look like our website.

For more information about “phishing,” please visit the Federal Trade Commission’s website at www.ftc.gov.

Changes in Our Privacy Policy

We reserve the right to alter or amend this Privacy Policy at any time and without prior notice to you in order to reflect changes in our online information practices.

We also recommend that you check back with this Site periodically so that you may be kept informed regarding any changes to the NextEra Energy Services Privacy Policy. You should also visit our Terms of Use in addition to this Privacy Policy each time you visit the NextEra Energy Services Site.

Third Party Links

The NextEra Energy Services Site may contain links to third party websites that are not subject to this Privacy Policy. If you visit these websites, we encourage you to read their privacy policies before providing them with any personal information.

State Law

You may have privacy rights under applicable state law in addition to those outlined in this Privacy Policy.

Contact Us

If you choose to e-mail us through the Contact Us link on this Site, you will be asked to provide information such as your name and e-mail address so that one our employees can respond to your questions and comments. If however, you wish to submit your questions or comments via U.S mail they can be mailed to:

NextEra Energy Services
Attn: Customer Service
20455 State Highway 249
Suite 200 
Houston, Texas 77070

Last updated on April 15, 2015