We take reasonable efforts that are customarily used in our industry to maintain security and confidentiality by utilizing administrative, technical and physical safeguards in an effort to protect against unauthorized disclosure, use, alteration or destruction of any personal information you provide on this web site, which includes allowing access only to authorized individuals and destroying personal information that we decide not to retain in a manner designed to make it unreadable or indecipherable. Agents, contractors or partners of NextEra Energy Services who have access to our personal information in connection with providing services for NextEra Energy Services are required to keep the information confidential and are not permitted to use such personal information for any other purpose other than to carry out the services they are performing for NextEra Energy Services. We use secure socket layer technology to help keep the personal information you provide on this site secure.
Even though we maintain a secure website, we strongly encourage you to keep your user ID and password confidential. If for any reason whatsoever you feel your user ID and password have become compromised please contact us immediately.
Please note that certain personal information must be supplied in order to establish an account. We collect personal information in a number of ways, including via input into our Site, and via telephone. We may ask you to provide information including but not limited to your name, address, telephone number, e-mail address, social security number, government issued identification number, credit card number and facts about your energy use, your home, your age, gender, and family size. We use this information to provide service to you, to send you marketing or promotional material (including emails), and to invoice you for services provided. We also may combine your personal information with data supplied by third parties for these purposes. You may also be required to provide certain information when signing up for an account on our Site.
We also collect certain other information when you visit the Site, and may combine such information with personal information you provide us. This other information tells us such things as how many users visit our site and which pages they have chosen to access. This information also assists us with maintaining and designing a user friendly web site for you to enjoy. We collect this information through “cookie” and “web-beacon” technology as explained below.
This other information includes:
To assist customers with technical problems, we also may collect local Web configuration information, including:
In addition, our web servers automatically collect information about your computer when you visit our website. This information may include the type of browser software you use, the operating system you’re running, the IP address assigned to your computer or Internet connection, your internet service provider (ISP), the referring and exit pages, the date and time you used our site. We may combine such information with personal information you have previously provided, and our technical staff may also use this information to assist customers with technical problems.
We may offer sweepstakes, contests, or other promotions on one of our sites, on an online or mobile application operated by us, or at various live events or locations. If you enter a sweepstakes, contest, or other promotion, we may ask you to provide information about yourself (such as your name, phone number, address, date of birth, and email address). We will need this information to confirm and validate your entry, and to contact you if you win. We may also use this information for marketing purposes, including sending you messages about upcoming sweepstakes, contests, and promotions. We may also use this information to send you information about products, services, and sales offers that we think may be of interest to you. Additionally, we may use this information to conduct research on entrants’ demographics, interests, and behavior, to analyze traffic patterns, and for other analytic purposes. We may share this information with our affiliates, contractors, consultants and other third parties we have agreements with and with any co-sponsor of the sweepstakes, contest, or promotion.
We use browser cookies and Web Beacons (a.k.a. “clear GIFs”, or “Web Bugs”) to enhance your online experience and make your use of the Site more efficient. Browser cookies are bits of text that are placed on your computer’s hard drive when you visit certain web sites. We utilize browser cookies to tell us, for example, whether you’ve visited any of our sites before or if you’re a new visitor.
We also use a software technology called Web Beacons to help us better manage content on our site by informing us what content is effective. Web Beacons are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. Unlike cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence.
You may review or change some of the personal information you have provided to us. Some account information, including without limitation the service address and the account holder name, may not be changed.
If you need to correct or update your personal information provided to us, contact us toll-free at 866-961-9399.
We may send out periodic e-mails informing customers of offers related to a service they requested. Individuals who do not wish to receive NextEra Energy Services promotional e-mails on new products and services may contact NextEra Energy Services at firstname.lastname@example.org. Customers may not be able to choose to unsubscribe to certain mailings, to the extent the mailings are considered an essential service or required communication.
Our Site is intended to be used by adults only, and is not directed towards children under the age of eighteen. If you are under eighteen, you are not eligible to use the NextEra Energy Services Site. If you believe that we have collected personal information from children under the age of eighteen, please notify us immediately so that we may take steps to eliminate such information.
We may send you e-mails from time to time to provide you with energy-saving ideas and other useful information, updates regarding our services, and special offers (whether available directly from NextEra Energy Services or from one or more of our business partners). Also, we may from time to time call the phone number associated with your account.
We will not send you an e-mail asking you to reply by sending personal or account information, or threatening to disconnect or close your account unless you provide personal or account information. If you receive such an email it may be an attempted identity theft that is commonly called “phishing”. If you are concerned about clicking links provided within an e-mail sent by NextEra Energy Services, we strongly recommend that you open your web browser and manually input the address for our web site. Doing so will ensure that you do not open some third-party web site disguised to look like our website.
For more information about “phishing,” please visit the Federal Trade Commission’s website at www.ftc.gov.
If you choose to e-mail us through the Contact Us link on this Site, you will be asked to provide information such as your name and e-mail address so that one our employees can respond to your questions and comments. If however, you wish to submit your questions or comments via U.S mail they can be mailed to:
NextEra Energy Services
Attn: Customer Service
20455 State Highway 249
Houston, Texas 77070
Last updated on April 15, 2015